Frequently Asked Questions
Everything you need to know about your daily brew.
How long does it take for my order to ship?
We roast our beans in small batches to ensure freshness. Orders are typically processed within 1-2 business days and shipped via standard delivery, arriving within 3-5 business days.
Are your coffee beans ethically sourced?
Absolutely. At CUPPA, we partner directly with sustainable farms to ensure fair wages for growers and the highest quality organic practices for our beans.
What is your return policy for food items?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or damage during transit, please contact us within 14 days for a replacement or refund.
Do you offer a subscription service?
Yes! You can subscribe to your favorite blends and save 15% on every order. You can choose your delivery frequency and pause or cancel at any time through your account settings.
How should I store my coffee to keep it fresh?
To maintain peak flavor, store your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the oils and aroma of the beans.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.