Returns & Exchanges
At CUPPA, we strive for complete satisfaction with every sip; however, due to the perishable nature of our products, we offer a 14-day window for returns on damaged or incorrect items. Please ensure all original packaging is retained to facilitate a smooth resolution process.
Contact Support
Email our customer care team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of the product, packaging, and shipping label to help us verify the damage or error.
Await Approval
Our quality assurance team will review your request within 48 hours and provide a return authorization if eligible.
Receive Refund or Replacement
Once approved, we will immediately process a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing